Free shipping via United States Postal Service (USPS) is provided for orders over $200 shipped to recipients within the United States. Orders under $200 will be shipped USPS at a fixed rate of $12.50 per order. To arrange faster express shipping options, please submit your order and leave a message for us to contact you directly to arrange another option.
Additional Shipping Options - As for shipping options other than the free USPS method described above, when you place an order you may select an alternate vendor option per your preferences. Depending on the shipping provider, shipping date estimates will be provided as a follow up. Please also note that the shipping rates for options other than the free USPS method described above would be weight-based.
Domestic (United States) Returns
Domestic buyers may return most new, unopened items within 30 days of delivery for a full refund. In cases where returns are the result of the seller's error (i.e. you have received an incorrect or defective item), we will refund the cost of the return. Fried Rice reserves final discretion to agree whether a return qualifies as resulting from an error. That said, we will do everything possible to consider and accomodate the isseu encountered by the buyer. Note that, while the final approval of a return and refund is at the discretion of Fried Rice, we will always do our best accomodate resonable requests from purchasers.
Once approved, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item (excluding international orders), simply log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Free international shipping is available to buyers from countries we are currently shipping to* for orders over US$200. Orders under $200 will be subject to a fee based on the shipping destination. If the fee is over the fixed domestic shipping fee of $12.50, we will reach out to the buyer to confirm the adjusted rate.
Additional Shipping Options - As for shipping options other than the free method described above, when you place an order you may select from the options available. Depending on the shipping provider, shipping date estimates will be provided as a follow up. Please note that the shipping rates for options other than the free (for $200+ orders) method described above would be weight-based.
*Note that currently we only ship to the following international locations: Canada, Australia, Japan, France, Germany, United Kingdom (more to be added soon!).
You are ressponsible for payment of any customs duties or taxes, including value added taxes.
We are not allowed to indicate to customs that the item purchased is a "gift" in order to avoid dutues.
We do not ship international to P.O. Boxes.
International purchases are made at your own risk. We do not accept returns, exchanges or provide refunds for items shipped outside of the United States.
International buyers may be contacted and/or asked to perform some type of action in order to protect against fraudulent purchases and shipments.
You will be provided with confirmation of shipment and a tracking number, when applicable, but we can not accept responsibility for items lost in the shipment process. No refunds or replacements will be provided for items that do not arrive at the intended destination.
If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
Other Shipping Options
As for shipping options other than the free, when you place an order, we will estimate shipping and delivery dates for you based on the items and shipping options you choose. Depending on the shipping provider, shipping date estimates will be provided. Please also note that the shipping rates for options other than the free USPS method described above would be weight-based.
Due to complexity and risks related to international shipping, we do not currently accept exchanges, returns or execute refunds for purchases delivered to locations outside of the United States.